All students enrolled in the Degrees+ program AND anyone taking an Outlier Professional Certificate Course are officially Golden Gate University (GGU) students, and that status comes with access to a number of student support resources across GGU and Outlier, including:

• Your GGU Instructor
• Your Academic Advisor
• The Outlier Support Team
• Tutoring via Skooli

This article outlines the role and scope of each resource, helping you navigate who to turn to for what, depending on the nature of your specific question or need.

GGU Instructor

All Golden Gate University students are assigned a section (group of peers) and GGU instructor within each registered course. Your GGU instructor is a subject matter expert and your primary source of academic support for the course, responsible for moderating the academic discussion community, managing student grades and evaluations, holding virtual office hours, answering course- or subject-specific questions and monitoring your academic progress from course start through completion.

Academic Advisor

From admission into the program through its completion, all Golden Gate University students are assigned an Academic Advisor. Your Academic Advisor will serve as an individual counselor, coach and guide, ensuring you have the resources and planning you need to be successful.

¹ Degrees+ students only

Outlier Support Team

The Outlier Support Team is here to help you when you have general questions about the Outlier platform or policies. We can help point out key features in your account, help you troubleshoot when faced with a technical problem, or answer general questions about policies and processes. If you’re unsure where to start, don’t hesitate to reach out to Support.

² Professional Certificate students only

Tutoring via Skooli

For supplemental academic support, Degrees+ students in select courses³ have access to free, on-demand, one-on-one tutoring services through Skooli. Whether you need a quick review before a test, a detailed explanation of a challenging concept, or feedback to improve an essay, Skooli’s team of professional educators is available from course start to completion for select courses. Your tutoring time is unlimited, so use the service as long and as often as you need.

³ Tutoring available for all Math Courses, as well as College Writing I & II, Financial Accounting, & Philosophy

Golden Gate University Financial Aid

For questions about financing your Degrees+ education or your FAFSA, please contact GGU's Financial Aid Department. 

Golden Gate Student Accounting Services

For questions about paying your Golden Gate University Tuition, including concerns or questions you have on a bill you received, employer payment plans, etc., you can contact GGU's Student Accounting Services team.