First step: Don’t panic!
Having technical issues with exams? We are here to help! Read this article to get back to your exam, get help on Proctorio, and learn how to report an incorrectly marked answer.
General Guidance
A couple of quick notes:
- Return to your test without taking any detours - reviewing course material before diving back in will result in an academic integrity violation. Exams must be completed in one sitting.
- Make sure your internet connection is stable.
- Close all other applications and browsers on your device before starting the exam.
- Temporarily disable any notification settings on your device before entering the exam.
In-Classroom Learners
| Issue | Next Steps |
| Kicked or locked out of exam | Reach out to the In-Classroom Proctor right away. |
| Other technical issues during the exam |
Reach out to the In-Classroom Proctor right away for support. If you’re still running into technical challenges, click the teal ‘?’ icon in the bottom right-hand corner of your exam, select Student Success, and then ‘Technical Support’ to request additional support from the Outlier team. |
Remote Learners
| Issue | Next Steps |
| Kicked or locked out of exam |
Don’t worry! You will be able to log back into your Outlier exam and pick up where you left off. Occasionally, our proctoring service, Proctorio, removes students after a period of inactivity or change in the network connection. It will always save your progress! |
| Other technical issues during the exam | Click the teal ‘?’ icon in the bottom right-hand corner of your exam, select Student Success, and then ‘Technical Support’ to request additional support from the Outlier team. |
Incorrectly Marked Answer?
If you believe your answer on a quiz was correct but was marked as wrong by the site, use the feedback button at the bottom right corner of the screen to have a human review your quiz question.
When submitting your feedback, it’s useful to provide as much context and background as possible! A screenshot of the full question, including your answer and the site’s answer, is necessary.
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